FAQs

Frequently Asked Questions

Shopping Information

Once your order is placed, you’ll receive an order confirmation email to the email address entered during checkout.  On our end, we get to work!  Orders placed before 11 AM Central Time on business days or normally shipped same day.

Shipping charges are calculated by the weight of the shipment and the zip code the shipment is going to.  Orders are shipped from Richmond, TX, so charges are calculated from our zip code to the destination.

Delivery times vary but generally occur within 1-3 business days depending on the distance to the destination.

Delivery times can be affected on the time of day ordered since it could be after orders have been packed and picked up.  Also, times can be affected by the day of the week the order was placed.  For example, an order placed on a Friday will experience a longer wait time due to mail services not moving on the weekends.

Delivery times to deployed service members usually take around 7-9 days.

We ship via USPS and UPS.  Once your shipping label is printed, you’ll receive an automated email with tracking information.  Be sure to save this email for checking on shipment movement.

The majority of our products are gluten free.  The only products that contain gluten are the Cookies and Cream protein flavors due to the cookie crumbles in the powder.  No other products contain gluten.

We are proud to offer our Hero Discount to veterans, active military, law enforcement, corrections, firefighters, EMS/EMTs, dispatchers, nurses, and teachers.  You can apply for the discount in minutes at https://www.millecor.com/hero-discount/.

Payment Information

Yes.  Every page of MILLECOR.com is secured.  All payments are processed with PayPal encryption.  When you enter your credit/debit card information on the checkout page, PayPal’s encryption is powering the process.  If you want to pay with an actual PayPal account, you can also click on that option during checkout.

Your wishlist is a convenient page where you can save items that you want for later.  Anytime you’re ready to come back to your wishlist, just log back in, and click Wishlist from the My Account menu.

The Wishlist is separate from your Shopping Cart.  Nothing in your Wishlist will be in your cart or on your order, so you will not be charged for those items if you leave some items on your Wishlist while you checkout with the items in your cart.

If your package arrives with a damaged or incorrect product, please contact us immediately.  Please email your name, order number, and photos of the items received.  If the box is damaged, be sure to include photos of the box that was damaged in transit.

If your order has not been shipped yet, you can cancel. Once orders are packaged and picked up by USPS or UPS, they are no longer in our possession and cannot be canceled.

Help!

Are you having some issues with the website?  The #1 problem we see when customer’s are having issues is their devices trying to serve up old information from their cache.  Your cache is your device’s memory.  Devices store website data in their memory so that the next time you visit a website, your device will load it faster for a better user experience.

Sometimes, after a website makes some updates, there can be some conflicts if the device is trying to load old data from its cache.  The website may look weird, or you’re unable to enter payment information, or some other issue.

If you’re having trouble on our site (or any site for that matter), the first step to troubleshooting the issue is to completely clear your device’s cache.  There are different methods depending on which browser you use.  Here are some helpful links for the most common (please note these may be slightly outdated):

Still having website issues?  PLEASE reach out so that we can help.  Email us at info@millecor.com and let us know your device, browser, and a detailed explanation of the issue.

We will get you taken care of.

Thank you.

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