Are you having some issues with the website? The #1 problem we see is customer’s devices trying to serve up old information from their device’s cache. Your cache is your devices memory. Devices store website data in their memory so that the next time you visit a website, your device will load it faster for a better user experience.
Sometimes, after a website makes some updates, there can be some conflicts if the device is trying to load old data from its cache. The website may look weird, or you’re unable to enter payment information, or some other issue.
If you’re having trouble on our site (or any site for that matter), the first step to troubleshooting the issue is to completely clear your device’s cache. There are different methods depending on which browser you use. Here are some helpful links for the most common (please note these may be slightly outdated):
Still having website issues? PLEASE reach out so that we can help. Email us at firstname.lastname@example.org and let us know your device, browser, and a detailed explanation of the issue.